Refund & Cancellation Policy

Current billing model

RemotifyOffice currently supports admin-reviewed subscription activation and manual invoice confirmation. Future recurring billing flows may add automated checkout and renewal, but public cancellation and refund disclosures will remain visible from the signup and billing surfaces.

Cancellation timing

Workspace owners may request cancellation by contacting the billing team. Cancellation normally applies at the end of the current paid billing period unless we confirm a different effective date in writing.

Refunds

Unless required by law or approved by Friendsware Solutions in writing, paid subscription periods and manually confirmed invoices are generally non-refundable after service activation. Partial-period and unused-seat refunds are not offered by default.

Downgrades, non-payment, and access impact

Downgrades may require reducing active seats or stored data to plan limits before the change can be completed. Unpaid invoices, overdue balances, or repeated payment failure may place the workspace into restricted, past-due, suspended, canceled, or expired status.

How to request billing help

Send payment confirmations, cancellation requests, or billing questions to billing@remotifyoffice.com. The billing team may request invoice number, workspace name, and payment reference before confirming any change.